Terms and Conditions

Last Updated: September 02, 2026

Any service ("the Service(s)") offered on this website is a service of TeQ I.Q., LLC ("TeQ I.Q."),.

By visiting and shopping at TeQIQ.com you accept these Terms and Conditions. These general Terms and Conditions describe the rights and obligations of TeQ I.Q. and its Customers concerning the delivery, performance and use of the Services offered by TeQIQ.com.

For purposes of these Terms and Conditions, "Customer" means a person or organization that purchases the Services available on TeQ I.Q.'s website for private and personal use, starting from the creation of an Account with us (registration) and the activation and use of our TeQ I.Q. SIM card. We also use the terms "you," "your" or "yours" to refer to Customer herein. The terms "we," "us" or "our" refer to TeQ I.Q., LLC and its affiliates.

By ordering a Service from TeQ I.Q., you accept these Terms and Conditions, along with all policies, price lists, and other documents referenced herein (collectively, "Service Documents"), as the same may be posted from time to time.

The use of this website and any products or services offered by TeQ I.Q. is expressly conditioned on your acceptance of all Terms and Conditions stated herein and any other place on this website. DO NOT USE THIS WEBSITE OR THE SERVICES if you do not accept all the terms and conditions stated herein and elsewhere other places on this website, including but not limited to: Frequently Asked Questions, Privacy Policy.

Products and/or services purchased on this website shall not be used for any unlawful purpose. By using our website, you represent that you are at least 18 years old. Accordingly, you agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Conditions.

We may change these Terms and Conditions and/or any Service Documents from time to time. We will keep these Terms and Conditions and Service Documents up to date, and will use commercially reasonable efforts to post changes to the website prior to the effective date of such changes; provided, that we reserve the right to make changes on shorter or no notice. So, please revisit them from time to time. By continuing to use our Service after a change, you have accepted the changes implemented.
TeQ I.Q. may discontinue, change, or suspend any aspect of the website at any time. TeQ I.Q. may change, discontinue or suspend the availability of any database, content, feature, Service, or product offered on the website, or the terms of offering the same (including, without limitation, pricing), at any time.TeQ I.Q. may change different aspects of its Services and features without notice or liability.
In no event shall TeQ I.Q. , its employees, officers, representatives, service providers, suppliers, licensors, and agents be liable for any direct, special, indirect, incidental, exemplary, punitive or consequential damages, or any other damages of any kind, including but not limited to, loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, arising out of or in any way connected with (i) the use or inability to use the TeQ I.Q.websites or the content, materials, software, information or transactions provided on or through the TeQ I.Q. websites, or (ii) any claim attributable to errors, omissions, or other inaccuracies in the TeQ I.Q. websites or the content, materials, software, information, products, or services on or available through these websites, (iii) the cost of procurement of substitute goods and services resulting from any products, data, information or services purchased or obtained or messages received or transactions entered into through or from our website; (iv) unauthorized access to or alteration of your transmissions or data; (v) statements or conduct of any third party on our website; (vi) the delay or failure in performance resulting from an act of force majeure, including without limitation, acts of god, natural disasters, communications failure, governmental actions, wars, strikes, labor disputes, riots, shortages of labor or materials, vandalism, terrorism, non-performance of third parties or any reasons beyond their reasonable control; or (vii) any other matter relating to our website, even if TeQ I.Q. or its authorized representatives have been advised of the possibility of such damages. Your sole remedy for dissatisfaction with the website and/or TeQ I.Q. Services is to stop using the website and/or those Services, and to terminate your Services as provided for herein.

By accepting the Services, you acknowledge and agree that the Services are provided by using or interconnecting with the networks and services of third parties, those third parties may change their rates, terms, practices and/or coverage areas, and the terms of your Services will be modified to reflect such changes by third parties. TeQ I.Q. has no control over such third parties, and will not be liable to you for any costs, damages, losses, or impacts of any kind due to the acts or omissions of third parties.

By using TeQ I.Q. Services, the user accepts the rates, Terms and Conditions and procedures on this website. TeQ I.Q. may change or modify the Terms and Conditions from time to time without notice other than posting amended Terms and Conditions on this Website. TeQ I.Q. reserves the right to change, modify or discontinue, temporarily or permanently, the Website (or any portion thereof), including any and all content contained on the Website, at any time without notice. You agree that TeQ I.Q. shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website.

Active devices & phone numbers

If a Customer enrolls a new SIM on a line with an existing active number, the TeQ I.Q. Service will no longer be active on the previous SIM enrolled on that line and will be available only on the newly enrolled SIM. An active number can only be connected to one SIM, so TeQ I.Q. Customers can only enjoy the TeQ I.Q. Service on one single SIM per line.

Billing policy

All sessions (data, calls) are debited directly from your balance (Plan or Pay As You Go) as soon as the records for the sessions are available from our providers. Taking this into account, delays in charges may appear.

Whatever the delay, charges will be deducted from the available balance (Plan or Pay As You Go) or, if the balance is not enough, as soon as the account balance gets updated (Plan renewal, Plan purchase or Pay As You Go Top Up). You acknowledge and agree that the rates for any Service, including Service to or from any country, may change from time to time, and that such changes will be reflected in the charges that are deducted from your account balance.

For example, a session (data, call) initiated on the last day of a national plan may be charged one day later and therefore, it will be debited from the balance of the newly renewed plan.
If the plan is not renewed, then the unbilled sessions (data, calls) are debited from another existing balance (Plan or Pay As You Go).
If there is no existing balance available (Plan or Pay As You Go), the unbilled sessions will be charged when the customer buys a plan or makes a top up.

Billing Cycle
You agree to pay all charges we bill you or that were accepted or processed through your Device. All TeQ I.Q., LLC Service plans are measured on 30-day monthly cycles (including for purposes of determining your data usage levels).

We may offer you the opportunity to set up automatic payments through the method of payment on your account, which payments will be automatically charged at the end of your applicable payment cycle (“Auto Renew”). When you enroll in Auto Renew, automatic payments for plan fees that you incur will continue until you cancel.

The recurring charge may vary if you change your plan or we change our prices, following notice to you. You may cancel Auto Renew or review your payment preferences at any time by (i) contacting our customer service department at 1-866-377-0294, or (ii) managing your account preferences on the TeQ I.Q. website. You must change your Auto Renew preferences or cancel 24 hours prior to the end of your payment cycle in order for the change to go into effect. No minimum purchase is necessary to enroll in Auto Renew.

WE RESERVE THE RIGHT TO ISSUE A WARNING OR TO SUSPEND OR EVEN TERMINATE YOUR SERVICE AND ACCESS TO OUR WEBSITE OR APP IF WE DETERMINE YOU HAVE VIOLATED ANY OF THE TERMS OF SERVICE LISTED ON THIS PAGE OR IN ANY SERVICE DOCUMENT, ANY OF THE RULES OR POLICIES APPLICABLE TO THE USE OF THIS SITE, OR FOR ANY OTHER REASON.

Unless specifically stated otherwise on our website, the Service is available only for persons located within the United States, including Puerto Rico, and the US Virgin Islands.

Standard delivery period: when ordering a TeQ I.Q. SIM is 3-5 business days, but no later than 7 business days. No delivery will be made on weekends or national holidays.

TeQ I.Q. SIMs purchased from TeQIQ.com or from approved providers need to be activated by the Customer in the TeQ I.Q. online account within 30 days from purchase, otherwise the SIM will expire and it will be unusable for future activations. No refund of the SIM price will be granted in case of such expiry.

SIM format is delivered as specified by the Customer during checkout (micro or nano). If another format is needed upon delivery, additional charges may apply.

TeQ I.Q. Mobile cannot be held liable for the processing and fulfillment of SIM orders placed on third-party websites (such as Amazon.com).

TeQ I.Q. eSIM
TeQ I.Q. eSIMs are available only on select compatible and eligible unlocked devices, and only with certain plans, at specific times, as determined solely by TeQ I.Q.
Device compatibility, eligibility, and eSIM availability may change at TeQ I.Q.'s sole discretion. Customers with eligible devices may switch between an eSIM and a physical SIM, and vice versa.
Each device is limited to one active TeQ I.Q. eSIM at a time.

Unless otherwise explicitly stated on our website, TeQ I.Q. eSIMs may only be activated by individuals who are physically located within the United States, including Puerto Rico, and the US Virgin Islands.

Pay As You Go credit is available for a period of 90 days since Customer's last Pay As You Go order. If no order was placed in a period of 90 days, Pay As You Go credit will expire and the TeQ I.Q. Service will be disconnected.

Calls are billed in increments of one minute, with fractions thereof rounded up to the next minute.
If data usage is turned ON in Customer's online account, all data sessions will be charged first from an active plan containing data. Only when the data balance of the plan is zero will data sessions be charged from the existing Pay As You Go balance.

Data usage is rounded up to the next full-kilobyte increment at the end of each data session.
All sales are final. Balances once credited are non-refundable, non-transferable and non-exchangeable.
Call details provided by Customer Support agents regarding the usage of a prepaid credit are final and will be considered authentic record/proof of the usage of the Pay As You Go balance.

Call history from the Customer's account is available for the last 30 days.
Pay As You Go credit can be used for data usage, US and international calls and texts.

Our final rates may be updated at any time and will be listed on our Pay As You Go - Rates page. We advise you to visit it before purchasing Pay As You Go credit or placing a call.
Customers are fully responsible for all charges related to Auto Recharge. Once this feature is activated, Customers agree to the charges that will apply on the credit/debit card when their Pay As You Go balance drops below the set amount.

Plans are subscriptions purely designed for residential usage.

If you subscribe to one of our plans we will provide the Service solely to you for normal residential, non-commercial use. You and only those of your immediate family members who reside in your personal residence can use the Service. National Plans are provided primarily for continuous live dialog between two individuals. Unusual call patterns, excessive conferencing or call forwarding, excessive numbers and/or consistent excessive usage will be considered indicators of non-residential use. Any other indicators of impermissible usage may trigger an account review or further action by us.
Any TeQ I.Q. user can have at any given moment a maximum of 10 lines in their online account.

By subscribing to TeQ I.Q. plans you agree to be charged monthly. To cancel the subscription you must deactivate the Service from your account. Regardless of the number of minutes, data used you will be charged monthly for your subscription. The monthly fee is non-refundable.

Calls are charged with minute rounding. Partial minutes of use are rounded up to the next full minute.
Plans rates are subject to change without any prior notice.

Plans will be automatically renewed every 30 days, unless a Customer decides to change or renew a plan during the billing cycle, which is possible. The Customer will be charged on the spot, which initiates a new billing cycle.
If the automatic billing fails, a new attempt will take place on the next day (on the 31st day of your plan). If the billing succeeds, your billing date will remain the same as before. If automatic billing fails to pay the charges on your account in full on the second attempt, your Services may be suspended or terminated, at TeQ I.Q.'s sole discretion and your plan may be deleted.

If a plan is changed or renewed during the billing cycle, any remaining balance will roll over for the next 30 days (except for unlimited plans if available). The billing date will also be renewed each time Customer changes a monthly plan.

Any unused balance of the plan will expire once the usage period is over.

Any change made during the billing period is effective immediately after the request has been processed by the system.

The Service can be canceled at any time from the account. Once the subscription is canceled you will no longer be charged.

TeQ I.Q., LLC Service plans which include a data plan (“Data Plan”) as part of the Service
Data usage is rounded up to the next full-kilobyte increment at the end of each data session. Your data usage includes, among other things, text, web browsing, instant or picture messages, and email whether read or unread, sent or received, solicited or unsolicited. We use filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such messages. All data purchased through a TeQ I.Q., LLC Service plan (both data that comes with a particular TeQ I.Q., LLC Service plan and any additional data you purchase as an add-on), will expire immediately upon termination of your TeQ I.Q., LLC Service plan for any reason.

If more than one product is active on a customer’s account, usage is deducted in the following priority for data, national calls, and texts: first from the plan balance, then from the Pay As You Go balance. Premium destinations can not be called with any of our plans. These numbers can be called with Pay As You Go balance.

TeQ I.Q.Mobile's Referral Program (the "Program") is offered at TeQ I.Q.'s discretion.
The Program and its terms are subject to change at any time without notice, including cancellation of the Program.
The beneficiaries of TeQ I.Q.'s Referral Program are: the person making the referral (the "Referrer") and the person who has been referred by a Referrer to the Program (the "Referred").

A security PIN must be set up for all TeQ I.Q. accounts, in order to enhance the security of your account and information. The security PIN gives the Customer access to request certain account changes, such as: device change, port out, account deactivation, etc.
Also, for security reasons, any requests that require an action taken by our Support Team should come either from the email address registered to the account or from the TeQ I.Q. number. Customer must be properly authenticated by Customer Support personnel prior to the release of any Customer data via phone or email.Two-Factor Authentication (2FA) is available as an additional security measure for your account. This feature adds an additional layer of protection by requiring a second verification step, such as a time-based one-time password (TOTP), along with your account password.

Please select a password that would not be obvious to someone trying to guess your password, and change it regularly as an added precaution. Furthermore, we recommend using a different password from your email account as an additional security measure.
To further secure your account, we strongly encourage enabling Two-Factor Authentication (2FA), which requires an additional verification step when accessing your account. You are responsible for maintaining the confidentiality of your password, account, and 2FA credentials, and you are fully responsible for all activities that occur under your account identification. You should make every effort to safeguard your account data. TeQ I.Q. is not responsible for lost or stolen account data, 2FA credentials, or unauthorized use. You agree to immediately notify TeQ I.Q. of any unauthorized use of your password, account, 2FA, or any other breach of security. Credit/debit card fraud is a criminal offense.

At TeQ I.Q. we use automated and manual systems to confirm proper credit card usage and transaction authorization. We also track every transaction. Information related to fraudulent transactions, including but not limited to IP addresses, detailed transaction records and email addresses is collected. The information will be provided to appropriate law enforcement officials consistent with applicable law when required to assist in the prosecution of any persons attempting to commit fraud on TeQ I.Q.'s website.

If you need to return the device bought from TeQ I.Q. within the 30 day warranty period, you'll need to contact our Customer Support team. They will help you ship the device back to the provider free of charge. In order to return the device, you need to:

1. call our Customer Support team
2. prepare the package for shipping including all accessories it came with
3. use the shipping label received by email from our Customer Support team.

Refund for returned devices
You will receive a complete refund for the device purchased if:

• You return all the components (charger, cables, manual, etc.) along with the device not later than 30 days since the purchase date.
• If the device is damaged upon receipt, you need to send Customer Support proof of the damage and provide photos of the device and the packaging within 48h of delivery.

Partial refunds may be offered if:

• The device you return arrives at the warehouse with physical damage and you failed to provide proof within 48 hours of delivery that it was damaged.

Backup your device before you return it. We are not responsible for any damage, loss of data or information breach incurred after the time your device was shipped for return. Also, any Google account, Samsung account, Apple ID, activation code, pass code or lock key must be deleted prior to the return. Otherwise, the replacement or the refund may be denied by TeQ I.Q.

Upon return, you’ll have two options:

1. Enjoy the Service with no interruptions and opt for a refund.
   • You can purchase another device or even the same model from our website
   • Once the new device is shipped to you, you can activate it
   • Only after you have Service on the new device, return the old one to us
   • We will issue a refund for the returned device, as soon as it reaches our warehouse and is verified and vetted as eligible for refund.
2. Not be able to use the Service for several days (no mobile service) and opt for a replacement
   • You can return the current device
   • Wait until it reaches our warehouse and is verified and vetted as eligible for refund
   • We’ll send you a new device (same model) as a replacement
   • Once you get the device you’ll need to activate it.
   • You will have no TeQ I.Q. Service while you wait for the replacement.

Any devices or SIM card will be delivered without any shipping costs by a US Carrier. Usually, it takes no longer than 2 business days to deliver a device to the address specified. Customers can always track an order’s shipping status in their customer account. Delays caused by national holidays, weather conditions or transportation issues can incur, but TeQ I.Q. will not be liable for any such delays.

If for any reason a Customer decides to cancel an order or request a refund once the shipping process has already begun, Customer must wait to receive the package and then contact Customer Support to request a return label. In the unlikely event that the items were not dispatched yet, customers should contact our Customer Support team as soon as they decide to cancel a purchase.
All items are shipped to the address specified. Customers are fully responsible for any losses or delays incurred by entering incorrect or incomplete address details.

All devices(new, open-box, refurbished or pre-owned) purchased from TeQ I.Q. have a 30 day warranty. If you need to check the warranty or return the device, you'll need to contact our Customer Support team. They will help you ship the devices back to the provider without any shipping costs.

If your device is defective and it's eligible for a warranty replacement, we'll replace the defective device with a new or refurbished device of the same or comparable model from our available stock. The warranty we offer only covers defects in functionality, materials or workmanship. The warranty covers issues such as software-related problems, activation problems, camera defects, unresponsive keys, multiple dead pixels, etc.

It does not cover defects arising from damage, normal wear-and-tear or liquid accidents. The warranty does not cover issues like diminishing battery life, scratches, damage from drops, accidental damage, coverage issues, or software incompatibility or problems with third-party apps. Attempting to 'root', open or fix your device will immediately void its warranty. Visible physical damage to your device will void its warranty.

Devices purchased from TeQ I.Q. may also be covered by a manufacturer’s warranty. These third-party warranties vary from product to product. Warranties may be limited to pre-owned, refurbished, or open-box items. It is your responsibility to consult the applicable product documentation for specific warranty information. These warranties are separate from the limited TeQ I.Q. 30-day device warranty. In addition, you acknowledge that certain third-party warranties may limit or void the remedies that they offer if unauthorized persons perform support service on the device.

TeQ I.Q. financing service is provided by Affirm, Inc., a company that is not affiliated with TeQ I.Q. LLC. To review the full terms and conditions, please visit Affirm's website at www.affirm.com/terms.

• Affirm device financing is subject to credit check and approval.
• A down payment may be required.
• For purchases under $200, limited payment options are available.
• The annual percentage rate (APR between 0–36%) may vary based on a credit check. For example, an $800 purchase might cost $72.21/mo over 12 months at 15% APR.
• The estimated payment amount is calculated on a 24-month payment plan and does not include shipping fees or taxes.
• If a refund is issued, please note the paid interest is not refundable.
• The payment options made available through Affirm are subject to an eligibility check and are provided by the following lending partners: affirm.com/lenders.

Except for the limited warranty provided above, TeQ I.Q. MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, WHETHER BY FACT OR BY OPERATION OF LAW, IN CONTRACT OR TORT, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR USE OR PURPOSE OR REGARDING THIS WEBSITE, THE ACCURACY OR COMPLETENESS OF ANY INFORMATION PRESENTED IN THIS WEBSITE, OR ANY PRODUCT OR SERVICE SOLD OR PURCHASED THROUGH THIS WEBSITE.

Purchases will appear on your credit/debit card statement as "TeQ I.Q.". You agree not to file a credit card or debit card chargeback with regards to any purchase made on the website but instead try to resolve the issue with TeQ I.Q.. If you do not remember making the purchase - call the number on your statement next to the charge.

In the event that you breach this agreement and file a chargeback, upon a resolution in our favor of the chargeback by either the credit card issuing bank, the credit/debit card processor or by the credit card company, you agree to reimburse us for any costs incurred in researching and responding to such chargeback, including without limitation, our actual costs paid to the credit/debit card processor or our banks and the reasonable value of the time of our employees spent on the matter, as determined in our discretion in good faith.

In the event that a chargeback is placed or threatened on a purchase, we also reserve the right to report the incident for inclusion in chargeback abuser database(s). We use various credit reporting agencies and will send a default notice to them upon receiving a fraudulent order and/or chargeback. This in turn will seriously affect your credit rating. We are under no obligation to mark the debt as paid, even after we receive further payment to rectify the situation.

These Terms and Conditions may be available in multiple languages; in the case of a conflict between any other language version and the English language version of these Terms and Conditions, the English language version shall always control.

BY ACCEPTING THESE TERMS AND CONDITIONS, YOU ARE AGREEING TO RESOLVE ANY DISPUTE WITH US AS SPECIFIED BELOW THROUGH BINDING ARBITRATION AND TO WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION SUIT.

IN THE EVENT OF ANY AND ALL CLAIMS OR DISPUTES OF ANY NATURE, INCLUDING TORT, CONTRACT OR STATUTORY CLAIMS, IN ANY WAY RELATED TO OR CONCERNING THE TERMS AND CONDITIONS, YOUR USE OF THE WEBSITE, OUR SERVICES, DEVICES OR PRODUCTS, INCLUDING ANY BILLING DISPUTES (COLLECTIVELY, “DISPUTE”), YOU MUST FIRST GIVE US AN OPPORTUNITY TO RESOLVE THE DISPUTE BY SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM (“NOTICE OF DISPUTE”) TO:

TeQ I.Q., LLC
6161 EL CAJON BLVD, STE B228
CA 92115.

The Notice of Dispute must contain enough information for us to identify your account and attempt to resolve your claim, including (a) the name of the TeQ I.Q. account holder; (b) billing account number; (c) the mobile telephone number at issue; (d) a written description of the problem, relevant documents and supporting information; and (e) a good faith calculation of the damages you claim to have suffered and a statement of the specific relief you are seeking.

IF WE ARE UNABLE TO RESOLVE THE DISPUTE WITHIN A REASONABLE TIME (NOT TO EXCEED THIRTY (30) DAYS), THEN THE DISPUTE SHALL BE RESOLVED BY MANDATORY AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES THEN IN EFFECT. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED IN ANY COURT IN DEKALB COUNTY, GEORGIA HAVING JURISDICTION THEREOF.

The AAA rules are available at www.adr.org. Payment of all filing, administration, and arbitrator fees will be governed by the AAA Rules.

CLASS AND MASS ACTION WAIVER. YOU HEREBY WAIVE WITH RESPECT TO ANY DISPUTE: (I) THE RIGHT TO PARTICIPATE IN A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE ACTION IN ARBITRATION OR IN COURT, EITHER AS A CLASS REPRESENTATIVE OR CLASS MEMBER; AND (II) THE RIGHT TO JOIN OR CONSOLIDATE CLAIMS WITH CLAIMS OF ANY OTHER PERSON.
JURY TRIAL WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND TeQ I.Q. AGREE TO WAIVE THE RIGHT TO A JURY TRIAL.
GOVERNING LAW. ANY DISPUTE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, EXCLUDING ITS PRINCIPLES GOVERNING CHOICE OF LAW.
MANDATORY FORUM SELECTION. ANY ACTION CONCERNING A DISPUTE SHALL BE BROUGHT IN THE COURTS LOCATED IN DEKALB COUNTY, GEORGIA. YOU AND TeQ I.Q. CONSENT TO THE JURISDICTION OF THOSE COURTS AND WAIVE ANY OBJECTION AS TO PERSONAL JURISDICTION OR AS TO THE LAYING OF VENUE IN SUCH COURTS DUE TO INCONVENIENT FORUM OR ANY OTHER BASIS OR ANY RIGHT TO SEEK TO TRANSFER OR CHANGE VENUE OF ANY SUCH ACTION TO ANOTHER COURT.

Prevailing-Party Attorneys’ Fees, Costs and Expenses. In connection with the resolution of a Dispute, the prevailing party shall be entitled to recover reasonable attorneys’ fees, costs and expenses from the losing party, including fees, costs and expenses incurred in arbitration proceedings and proceedings concerning the arbitration award, and all appeals.